NICDAM designs, develops and executes projects in response to the social needs of society and communities in the following areas: victim empowerment, gender-based violence (GBV), psycho-social support to victims, post violence care, trauma management, debriefing, human trafficking, child and youth care, orphaned and vulnerable children, migrant children in vulnerable positions, care of older persons, volunteerism and restoration and healing.
Our services include direct interventions to victims, services to indirect victims such as schools, universities and communities, ad hoc interventions in specific circumstances and community conversations designed to address the causes of violence.
NICDAM has learning programme approval from the HWSETA to present qualifications in child and youth care, social auxiliary work and victim empowerment. Skills programmes extracted from these qualifications are also offered.
NICDAM has executed assignments in crosscutting issues such as mainstreaming of gender, migrant rights, including unaccompanied and separated children, strengthening communities of diversity and peace and volunteerism.
NICDAM is currently responsible for managing the National Department of Social Development’s National Emergency Response Team (NERT). NERT is an immediate response mechanism involving a team to, within shortest possible time, respond to critical incidences by determining the psychosocial support needs and the level of threat to the well-being and safety of affected individuals, groups, families and communities. NERT is also seen as a support structure to provide face-to-face support to cases reported through the GBV Command Centre.
SUPPORTIVE REFERRALS INITIATIVE (SRI) FOR OVC PROGRAMMES
The objective of this project is to develop the capacity of the identified PEPFAR OVCY Partners and NGO Implementing Partners (IPs) to provide and promote quality HTS by training and mentoring a cadre within these organisations that can implement community-based HTS targeted to OVCY, their caregivers, families and communities. The project timeline is April 2016 to September 2017. Activities include the development of a curriculum and learning programme, training of community care workers (CCWs), mentor training and mentoring of the IPs. The project is being implemented in 6 provinces and involves 8 IPs, i.e. Childline Mpumalanga, Child Welfare Free State, NACOSA, Wozo’bona, Kheth’Impilo, The Valley Trust, Future Families and Hope Worldwide.
In order to enable CCWs to achieve SAQA credits, the programme has been aligned to two unit standards registered as Skills Programme HW/SP/16001303, which are part of the NQF level 4 qualification ID 49256: Further Education and Training Certificate: Counselling:
334 CCWs received training in the skills programme, and the learning content was further cascaded to 421 CCWs by means of mentoring and in service training. The total CCWs capacitated is 755. 23 mentors were trained and 36 mentors received cascaded training through the NICDAM mentors. The total number of mentors capacitated is 59.
Community Gender-Based Violence (GBV) and HIV Prevention Initiative for Adolescent Girls and Young Women (AGYW). The project objectives contribute to the broader DREAMS objective: ‘to help girls develop into resilient, empowered, AIDS-free, mentored and safe women’. They are:
- To strengthen communities within the districts of City of Johannesburg (regions A, D, E & G) to promote and sustain gender equality and prevent gender-based violence and HIV among AGYW;
- To provide quality and timely Post Violence Care (PVC) and psychological support to AGYW who have experienced GBV and reduce any related negative effects and/or repeated assault in the City of Johannesburg.
Amongst the plethora of project activities are: capacity building and mentoring of CBOs delivering services to victims of GBV, facilitating linkages and integration of services, mapping of services, upscaling the coverage of care centres, provision of SAQA accredited training to community caregivers involved in the project and community dialogues to address norms around gender and violence against women and children.
DSD CHILD & YOUTH CARE
EPWP / Mogale City: The training of the skills programme Child and Youth Care Work ID NO: HW/SP/1609121 (4 unit standards, 29 days) in Mogale City was recently allocated to NICDAM. 45 learners will be trained during May & June 2017 in the skills programme.
DSD/SANAC SOCIAL BEHAVIOUR CHANGE
NICDAM was appointed SANAC to implement a social behaviour change programme during 2017/2018. The programme has the following objectives
- Build young people’s resilience, self- confidence, self esteem and self efficacy.
- Build young people’s knowledge, attitude and skills to voluntarily assume positive practices and sustain positive behaviour outcomes.
- Invest positive values in young people to become change agents within their communities.
- Minimise new HIV infections among the youth.
- Increase the involvement of men in the protection of women and girls from gender-based violence and HIV acquisition.
NICDAM will be rolling out the project in Gauteng Province. The activities will mainly include involving target groups in the following programmes:
- Families Matter
- Men Championing
- CCE dialogues
CARE OF OLDER PERSONS
Section 14 of the Older Persons Act (No 13 of 2006) stipulates that caregivers are properly trained, registered and managed. In response to the regulations, the National Department of Social Development Directorate: Care and Services to Older Persons, embarked on the process of developing a comprehensive training programme and RPL process aligned to SAQA Unit Standards and relating to the key performance areas as indicated in the Regulations (Chapter 2 (3) (a)-(k).
To assist in this, the NDSD appointed NICDAM in September 2012 to align the Manual for Caregivers attending to Older Persons to meet the requirements of SAQA Unit Standards and the legislation/regulations pertaining to older persons. The alignment proposed 3 skills programmes and was completed and accepted in 2013.
NICDAM has been working with the DSD for the past 3 years (2015 to 2017) to develop and pilot the above mentioned skills programmes. To date skills programmes 1 and 2 have been successfully piloted:
- Skills Programme 1 was piloted and 90 caregivers from 9 provinces were trained during 2015.
- Skills Programme 2 was piloted and 88 caregivers representing all 9 provinces were trained in 2016.
NICDAM provides trauma management and debriefing services to front line officials who deal with the impact of trauma first hand.
NICDAM was part of the team providing trauma counselling to the victims as well as skills and trauma management training to the officials involved with the Marikana strike and Nigerian Church disasters. NICDAM worked hand in hand with professionals to provide the best possible interventions for clients.
VICTIM EMPOWERMENT, INCLUDING GENDER BASED VIOLENCE
NICDAM has been a serving member of the National Victim Empowerment Management Team for longer than 13 years. Being on the team afforded us the opportunity to stay updated on the latest approaches, methodology and focus areas in the field of victim empowerment, including gender and gender-based violence (GBV). NICDAM established strong linkages and relationships with government departments and non-governmental organisations working in the sector, international organisations such as UNFPA and UNODC.
NICDAM has experience in working with Victim Empowerment Forums and understand their operational dynamics and challenges.
The following is a summary of the work done in VEP by NICDAM. Most of the training is custom made to the needs of organisations.
- Skills Programmes
NICDAM presented two skills programmes to members of Afrika Tikkun in 2015/2016:
- Victim Empowerment and Support Awareness (HW/SP/1511261) – from the NC: Victim Empowerment and Support NQF Level 2 ID 49279.
- Victim Empowerment (HW/SP/140929) – from the FETC: Victim Empowerment Co-ordination NQF Level 4 ID 49872
- In preparation for launching of the DSD Gender-based violence Command Centre, NICDAM was appointed to train two groups of social workers to render services at the command centre. Respectively 77 and 43 social workers and veteran social workers were trained in 2014. The following topics were covered:
- The Victim’s Charter
- The expectations of a caller
- Who is the client or caller (profile)?
- What is a traumatic experience?
- What is gender-based violence?
- Customer care principles and professional etiquette
- Building rapport and effective communication
- Taking callers through the intervention process
- Dealing with clients who are not using the line for purpose
- NICDAM trained the staff members of the Ikhaya Lethemba Residential Shelter in Johannesburg on behalf of the DSD Gauteng. (Ikhaya Lethemba is the largest, most comprehensive one stop centre for victims within Gauteng and nationally. It provides a comprehensive package of services to victims). In the training, teamwork and customer care were addressed and included government charters. The learning material on teamwork was aligned to the unit standard SAQA ID 8420: Operate in a team.
- FAMSA, Northern Cape (Upington) US SAQA ID 117885: Develop and support communities in victim empowerment. 35 learners achieved credits.
- In November 2010 training was conducted on behalf of the Department of Social Development, Western Cape, by NICDAM. A 5 day training programme was presented to 27 volunteers in Vredendal. Die learning material was aligned to US ID 117889: Demonstrate an understanding of Victim Empowerment (Level 2, 6 credits). All learners obtained credits for competence.
- NICDAM was contracted by the Saartjie Baartman Women’s Centre to present the following training courses to their staff and affiliated organisations during 2013 to build capacity to support victims of gender violence:
- 5 day training course that was aligned to Unit Standard 117884: Demonstrate an understanding of gender violence to 40 participants. Amongst them were social workers, SAPS officials and staff of shelters for abused women and children in the Western Cape. All learners obtained credits for the training. Social workers who attended the course acquired 12 CPD points with the SACSSP. 38 learners achieved SAQA credits.
- A basic Level 1 First Aid training course (unaccredited) to 17 participants.
- An introductory course on basic computer skills, i.e. web browsing, Microsoft word, etc. to 19 participants with the purpose of building skills in clients to compile CVs and do job seeking.
- A 5 day short course on life skills i.e. personal well-being, decision making, problem solving and assertive non-aggressive behaviour to 19 participants.
- NICDAM trained 10 members of the Henneman Victim Empowerment Forum on Integrated trauma counselling and coaching involving the following unit standards:
- US 117889: Demonstrate an understanding of Victim Empowerment
- US 117885: Develop and support communities in Victim Empowerment
- US 117886: Provide Victim Support
- Victim Empowerment training was provided to 39 victim support counsellors of the Victim Empowerment Programme of the Thorncliff Mine in Steelpoort during March 2014. The training material was aligned to the following Unit Standards:
- US 117889: Demonstrate an understanding of Victim Empowerment (Level 2, 6 credits)
- US 117886: Provide victim support (Level 2, 9 credits)
- The DSD, Eastern Cape Province contracted NICDAM for the training of 20 Community Support Officers (CSO) on US 117889: Demonstrate an understanding of Victim Empowerment in 2013. 19 learners achieved the credits.
- NICDAM was appointed by the United Nations Office on Drugs and Crime (UNODC) to roll out the Integrated Trauma, Counselling and Coaching Programme for Victim Empowerment in April 2010. The aim was to create momentum in the VE programme and to increase responsiveness to traumatisation and victimisation. Capacity building were undertaken for different target groups in nine provinces over a period of twelve months. Training of 1870 government officials and 308 CSO members in the integrated trauma service delivery model were rolled out. Mentoring was a key element in the project and training of the mentors was including in the programme. NICDAM also coordinated the implementation of the model on provincial level.
- Save the Children UK contracted NICDAM to train 25 participants on sexual gender based violence. The participants were from the National Prosecuting Authority, DSD VEP coordinators, nurses, SAPS, Defence Force and members from civil society organisations. The training was conducted in Musina in September 2011. The learning material was aligned to US SAQA ID 117884: Demonstrate an understanding of gender violence
- (NICDAM) was appointed in November 2011 – July 2012 by the National Department of Social Development, Directorate: Victim Empowerment Programme to develop a Gender-based Violence Prevention Strategy and supporting training material. The project was completed and the materials submitted.
- NICDAM was appointed by Western Cape Department of Social Development, Department of Community Safety and the SAPS (South African Police Service) to provide training to SAPS Victim Support Volunteers and Volunteer Coordinators. Training was presented to 483 SAPS volunteers, volunteer coordinators and SAPS coordinators at 5 sites across the province. The training was unit standard based accredited training on the subjects of victim empowerment, providing victim support, volunteerism and coordination and supervision of volunteer services. (2011/2012).
CHILD & YOUTH CARE WORK TRAINING
NICDAM has been providing Child & Youth Care Work training (full qualification and various skills programmes) for the Department of Social Development, the EPWP Programme, UNICEF, Save the Children and other funders since 2011.
The following learners were trained by NICDAM and received certificates for the Level 4 Further Education and Training Certificate, SAQA ID number 60209 Child and Youth Care:
|Project||HWSETA Verification date||Number of Learners|
|Limpopo Department of Social Development (Mopani District)||24 February 2012||69|
|Limpopo Department of Social Development (C&Y Care facilities)||24 February 2012||15|
|Free State Department of Social Development||24 May 2012||474|
|Save the Children||24 May 2012||167|
|Rosenhof Free State||24 May 2012||5|
|Rosenhof Free State||30 November 2012||4|
|Kathlehong C&Y Care Group||27 September 2013||19|
|Negamedi C&Y Care Group||27 September 2013||32|
|Gert Sibande College Mpumalanga||25 February 2014||28|
|Westcol College West Rand Gauteng||25 February 2014||42|
|Rosenhof Free State||25 February 2014||6|
|Gert Sibande College Mpumalanga||21 November 2014||22|
|Rosenhof Free State||21 November 2014||3|
|Save the Children (Give a Child a family Project)||21 November 2014||27|
|Khanya||20 & 24 Nov 2015||12|
|Famsa-1||20 & 24 Nov 2015||10|
|Famsa-2||20 & 24 Nov 2015||13|
|Gauteng Department of Social Development||11 April 2016||44|
Skills programmes in Child and Youth Care Work presented:
|Name & number of skills programme||Organisation that received training||No of learners declared competent & receiving credits||Place of training||Date|
|Unit standards: 254181-254176-254185||DSD Free State: Secure Care Facility Kroonstad||15||Kroonstad||2010|
|Unit standards: 254176-254181-254185-254178-254180-254174-254187||US Embassy grantees – Thohoyandou||37||Thohoyandou||2013|
|HW/SP/16001293||Mental Health||10||Bertrams Johannesburg||2015|
|Abraham Kriel Children’s Home||25||Langlaagte Johannesburg||2015|
- NICDAM was appointed by the Western Cape Department of Social Development, to provide training to Probation Officers, Assistant Probation Offices and Child and Youth Care Workers on “Personal Development and improvement of services”. 158 officials were trained at 6 sites in the province during February 2012. The following aspects were covered in the training programme;
- Pre-sentence reports, investigation, writing the report and presentation of the
- Facilitation and communication skills
The learning material was aligned to US 254185: Apply basic communication skills in interactions with children and youth at risk (Level 4, 8 credits). 149 officials achieved credits.
THOGOMELO OVC Caregiver Support and Child Protection Training
Thogomelo is a Department of Social Development (DSD) project that was implemented with the support of United States Agency for International Development (USAID). It was managed by the Programme for Alternative Technology in Health (PATH), in consortium with Health and Development Africa and the International HIV/AIDS Alliance.
The aim of the project was to provide training and capacity development to community caregivers on psychosocial care and support and responses to child protection violations.
NICDAM was sub-contracted by HDA for our expertise in aligning learning material to unit standards and knowledge of SAQA and in particular assessment.
Through the learning material community caregivers gained the ability to:
- Understand the concept and practical application of psycho-social support in the personal, social, cultural and organisational context.
- Build community relations for effective referrals and community involvement.
- Identify causes of stress in their own lives and know how to manage this stress.
- Identify, understand and manage the process of grief loss and bereavement.
- Identify and respond to children who have been abused, neglected and exploited.
NICDAM participated in:
- Developing the learning material and assessment formats
- Monitoring and evaluation of pilot training
- Recruiting and contracting of provincial training service providers
- Presenting of master training to facilitators of provincial training providers
- Mid-term review
NICDAM has since also presented several Thogomelo courses contracted by the EPWP. (See the EPWP section).
MIGRANT CHILDREN IN VULNERABLE SITUATIONS
NICDAM participated in a project by Save the Children aiming to reduce the vulnerability and ensure the safety of ‘visible’ and ‘invisible’ accompanied and separated minors (UAMs) in the Vhembe area.
NICDAMs deliverables included the following activities:
- The selection and contracting of 3 CBOs in the Vhembe district to deliver community dialogues in selected areas;
- Deliver a capacity-building learning programme to the selected CBOs; and
- Mentor, support and assist the selected CBOs in delivering seven (7) community dialogues and develop action plans in relation to unaccompanied and separated children and broader child protection issues.
WORKING WITH VICTIMS OF HUMAN TRAFFICKING: RESTORATION & HEALING
In January 2010 NICDAM was appointed by NDSD to develop a “rehabilitation programme” for victims of human trafficking to be implemented in residential facilities where victims of human trafficking are cared for. NICDAM developed the programme and introduced service providers to the programme during a workshop conducted by Department of Social Development and IOM in April 2010.
NICDAM was also invited by National Prosecuting Agency (NPA) North West Province to present a one day workshop to NGOs, Government Departments and Church leaders on Human Trafficking.
Based on the interest that was sparked during the workshop, IOM awarded a grant to NICDAM to present a more intensive training programme (five days) to extend the capacity of the providers to present the rehabilitation programme.
The five day training intervention took place during August 2010 and eleven service providers (23 participants) from shelters across the country attended. During the training the rehabilitation programme was discussed, presenting of therapeutic sessions practiced, and the service providers had an opportunity to give their input regarding the content of the sessions. The group of trainees recommended that the term “rehabilitation” be changed to “restoration and healing programme” as it is more in line with the intension and spirit of the programme.
In 2013 NICDAM was appointed by SASSETA to train 35 representatives of Civil Society Organisations in the application and implementation of the “Practice Guideline for Victims of Human Trafficking”. The learning material was aligned by NICDAM to the unit standard SAQA ID 117885: Develop and support communities in victim empowerment. 35 learners achieved credits.
The Restoration and Healing Programme has evolved as a therapeutic programme for victims of crime to be implemented in shelters and other settings. The programme is packed in the form as a user friendly toolkit. In September 2015 the DSD Western Cape funded a five day training session in the Western Cape to capacitate shelters to implement the Restoration and Healing programme.
“The information given at the input sessions was relevant, helpful and Well presented. We found the practical work very helpful. Having covered the topics in the programme, we now feel more confident in using it with victim of human trafficking. The sessions can also be conducted with victims of domestic violence. The workshop gave us a wonderful opportunity to share ideas and challenges with other service providers.” Mercy House. Sister Colleen and Mary.
“The Eldorado Park Women’s Forum would like to thank you sincerely for the opportunity provided to undergo the above training. The content of the training programme has greatly enhanced our understanding of the needs of victims of human trafficking and provided insight and guidance to our work with clients’ who are victims as a result of being marginalized and /or at risk in order to ensure that their needs are adequately met. Thank you once again for this valuable capacity building experience.” Eldorado Park Women’s Forum. Karen Mateman.
HCBC (HOME COMMUNITY BASED CARE) MANAGEMENT CAPACITY BUILDING AND MENTORING PROGRAMME
The piloting of this programme was awarded to NICDAM and the organisation was involved in its development, piloting and roll out from 2006 to 2012. The programme was registered as a skills programme with the HWSETA. It has been successfully used for management capacity building of NPOs in other fields.
- NICDAM was appointed by DFID and the National Department of Social Development (NDSD) to pilot the HCBC (Home Community Based Care) Management Capacity Building and Mentoring Programme as part of the HIV&AIDS Multi-Sectoral Programme in the Limpopo, Eastern Cape and Northern Cape Provinces. This programme involved 65 organisations over a period of 24 months. The organisational management were trained in Governance, Project Management, Human Resource Management, Leadership and Financial Management and Bookkeeping. (2006 – 2009). An external evaluation assessed the programme as follows “Overall, the programme was very responsive to the needs of HCBC organisations and made a substantial contribution towards improving their organisational development as well as building the capacity and attitude of their management”. They recommended national roll out of the programme.
- A follow up contract was awarded to NICDAM by the NDSD to standardise and accredited the management training of Home/Community Based (HCBD) Organisations organisations delivering services to orphaned and vulnerable children. In total 10 modules were developed, containing 20 unit standards with 79 credits:
- Module 1: Personal Development for Managers
- Module 2: NPO Governance
- Module 3: Managing Projects
- Module 4: Sustainable Organisations
- Module 5: Basic Bookkeeping and Financial Management
- Module 6: Human Resource Management
- Module 7: Computer Skills for Managers
- Module 8: Information management, monitoring and evaluation
- Module 9: Networking and External Relations
- Module 10: Communication for Managers
NICDAM piloted the accredited learning material amongst community based HCBC Organisations operating in the Gauteng area. (2010-2011)
- NICDAM spearheaded a project funded by PACT / USAID to plan the national roll out of the NDSDs Capacity Building and Mentoring of HCBC Organisations that involved the registration of the above set of manuals as a skills programme with the HWSETA. This was successfully undertaken together with the costing of the roll out in 8 provinces. Training service providers have further been master trained in the skills programme in 8 provinces, including Gauteng Province. Workshops with district officials were held to orientate them to the programme and introduce the learning material. (2012)
NICDAM was contracted by PACT SA to customise and present a CPD accredited course for social service workers of the Department of Social Services on New Trends in HIV and AIDS. The 3 day training course were rolled out to 1,390 social workers and other social service workforce members in the service of the Department of Social Development and selected NPOs in five provinces of South Africa. Funding was provided by USAID through PACT.
OTHER CROSS CUTTING WORK DONE
NICDAM was contracted by the International Organisation for Migration (IOM) to deliver the following
- Strengthening communities of diversity and peace (2011)
- The purpose of the project was to select, capacitate and deploy peace monitors in four provinces (KZN, Western Cape, Limpopo, Gauteng and Free State to facilitate tolerance and acceptance amongst different cultures and groups in communities. Apart from raising awareness about cultural diversity, the peace monitors were also expected to identify early signs of tension and contribute to conflict transformation. NICDAM developed training material for the training of the peace monitors and capacitated and mentored the management of the CSO partners to implement the peace monitor programme. The programme was successfully completed.
- Capacity building on migrants’ rights (2012 & 2013)
NICDAM developed and presented two training courses on Migrant Rights (train-the-trainers) in 2012 and 2013. The training programme was presented to government officials from Department of Home Affairs, SAPS Social Crime Prevention, Refugee Social Services, Lawyers for Human Rights, Department of Social Development, Department of Labour, COGTA, UNDP and a number of CBOs who were attending the training with the purpose of cascading the training to their constituencies.
- Capacity building in the management of migrant related issues and roll out of support to selected provincial structures (June 2013)
NICDAM was appointed by IOM to conduct a desktop review to update existing materials and present accredited Master Training (TOT) to government officials in four provinces in the country. The programme was completed in July 2013.
- Curriculum design and learning programme development to address the needs of unaccompanied and separated children in South Africa (2013)
Based on the positive results of previous assignments, IOM once again contracted NICDAM to design a curriculum based on the needs of unaccompanied and separated children in South Africa. In addition, the developed materials was piloted and presented again in 2014.
- Training in volunteerism (2011/2012)
NICDAM was appointed by DSD (Western Cape Department of Social Development), Department of Community Safety and the SAPS (South African Police Service) to provide training to SAPS Victim Support Volunteers and Volunteer Coordinators. Training was presented to 483 SAPS volunteers, volunteer coordinators and SAPS coordinators at 5 sites across the province. The training was an accredited skills programme on the subjects of victim empowerment, providing victim support, volunteerism and coordination and supervision of volunteer services.